Echelon

Echelon – Beyond Traditional Claims Management

Echelon provides a range of claims services to domestic and international insurers, reinsurers and self-insured entities, with a proactive approach, deep-seated knowledge and experience to help minimise the impact of major losses.

Importantly, Echelon recognises that staying competitive in today’s environment means there’s an imperative to continually drive down costs while ensuring compliance.

Echelon’s framework fits within existing risk programs, building on the risk management culture of any organisation. Tailoring to clients’ needs, Echelon works together with clients to deliver the full Enterprise Risk Management (ERM) suite which supports operational and strategic goals.

Echelon – going beyond traditional claims management.

Claims Management

Echelon has the infrastructure and network in place to provide a complete range of services:

• Managing over 40,000 claims annually across Australia, including the following areas: Workers Compensation, Public Liability, Motor, Professional Indemnity, Products Liability, Fidelity Guarantee, Property, Councillors (Directors) & Officers and Marine;
• With experience across Government, Local Government Entities, and Corporate Clients;
• Extensive experience managing all classes of claims for Discretionary Trusts and Self-Insurance funds;
• Managing claims under delegation for global insurers, including QBE Australia, Lloyds Syndicates, Allianz Australia, CGU Insurance, Accident & Health International, Great Lakes Australia and Berkley Australia;
•  Claims Management processes that are approved by the Australian Financial Complaints Authority (AFCA)

Claims Service Delivery

Echelon provides timely and efficient claims services. Backed by knowledge and expertise, it:

• Registers new claims within two business days of receiving completed claims forms and supporting documentation;
• Appoints Assessors or Loss Adjusters;
• Provides claimants with written or verbal acknowledgement of new claims, outlining claim numbers, detailed claim decision information and Assessor or Loss Adjuster details;
• Commences recovery action against negligent parties, promptly establishes intent and ability to make restitution for the losses, including applicable excesses.

Claims Disputes

Minor misunderstandings and miscommunication can quickly escalate into serious and costly disagreements – no matter how small or large a claim may be.

Likewise, disputes over policy interpretation or even sums claimed can cause delays and impact on cash flow, damage credibility and lead to higher costs. Worse still, disputes may also result in legal action if not resolved quickly.

Echelon is experienced in resolving negotiation deadlocks and eliminating disputes. It adopts a logical, pragmatic and cost-effective approach underpinned by its deep-seated knowledge and experience.

Echelon thoroughly investigates and provides trusted assessments, fully evaluating claims and options, as well as targeting the right resolution strategy for best results and peace of mind.

Recoveries

Crucial to the successful management of motor vehicle claims is our strong emphasis on recoveries.  Echelon prides itself on its results-oriented approach to recoveries which is enhanced by the strategic use of recovery agents and legal advisers from our selected provider panel. Echelon’s services in this area include:

• Processes that comply with the Debt Collection Guidelines, dictated by ASIC and the ACCC;
• Fast-track recovery process;
• Continued negotiations and follow ups.

Echelon has the trusted track record – it adds value and has proudly exceeded client expectations for over 30 years.