INSURANCE BROKERS' CODE OF PRACTICE

The Code provides that brokers:

• Act in the best interests of the Client;
     
• Provide advice and guidance to enable clients to make informed decisions on risk and insurance protection;
     
• Provide full and accurate information for effective underwriting;
     
• Respect the client’s confidentiality in relation to all records and information;
     
• Ensure the validity and accuracy of all documentation;
     
• Make available all relevant documentation, policies and certificates, endorsements, and premium calculations as may be required;
     
• Be professional, efficient and responsive in all dealings;
     
• In the event of a claim, take every step necessary to ensure prompt and fair settlement;
     
• Work towards maintaining and enhancing the reputation of NIBA and its members;
     
• Act in the spirit of the Code and encourage others to do likewise.

Read more about the Code of Practice.