Cyber Risk Management Not Keeping Up with Rising Cybersecurity Concerns: Marsh, Microsft Survey

New York   |   February 15, 2018

Few organizations are highly confident in their ability to manage the risk of a cyber-attack, despite viewing cybersecurity as a top risk management priority, according to a new global survey conducted by Marsh, a global leader in insurance broking and innovative risk management solutions, and Microsoft Corp., the leading platform and productivity company for the mobile-first, cloud-first world. 

In the global survey of more than 1,300 senior executives, two-thirds ranked cybersecurity among their organizations’ top five risk management priorities – approximately double the response to a similar question Marsh asked in 2016. The survey also found that a vast majority – 75% – identified business interruption as the cyber loss scenario with the greatest potential to impact their organization. This compares to 55% who cited breach of customer information, which has historically been the focus for organizations. 

Despite this growing awareness and rising concern, only 19% of respondents said they are highly confident in their organization’s ability to mitigate and respond to a cyber event. Moreover, only 30% said they have developed a plan to respond to cyber-attacks. 

“Cyber risk is an escalating management priority as the use of technology in business increases and the threat environment gets more complex”, said John Drzik, president Global Risk and Digital, Marsh.  “It’s time for organizations to adopt a more comprehensive approach to cyber resilience, which engages the full executive team and spans risk prevention, response, mitigation and transfer.” 

An important step toward this goal is risk quantification. According to the survey, fewer than 50% of respondents said their organization estimates financial losses from a potential cyber event and, of those that do, only 11% make their estimates in economic terms. Such calculations are a key step in helping boards and others develop strategic plans and investment decisions, including those related to cyber insurance purchase, the report notes. 

At the same time, responsibility for cyber risk management continues to lie primarily with the information technology (IT) department, with inconsistent involvement of other stakeholders across the enterprise. According to the survey, 70% of respondents pointed to IT as a primary owner and decision-maker for cyber risk management, compared to just 37% who cited the president/CEO or the board of directors, and 32% who cited the risk management function. 

“While technology is the foundation of any good cybersecurity strategy, companies can benefit from investing in non-technology solutions like risk management as part of a holistic approach,” said Matt Penarczyk, vice president and deputy general counsel, Microsoft. “Through advanced technology, tools and training, for example, companies can better protect the data in their networks and be ready for the business interruptions and reputational risks associated with cyberattacks.”

For full survey results, download By the Numbers: Global Cyber Risk Perception Survey.

About Marsh

Marsh is the world’s leading insurance broker and risk advisor. With around 40,000 colleagues operating in more than 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services.  Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue over $17 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses:. Marsh, Guy Carpenter, Mercer  and Oliver Wyman.  For more information, visit mmc.com, follow us on LinkedIn and Twitter or subscribe to BRINK.